Frequently asked questions

Products

• What is a carob tree?

The carob tree is a member of the pea family that can grow to a height of 20 metres and has tough, dark green leaves. The tree grows naturally in dry, rocky regions of the Mediterranean basin and it flowers in the autumn between September and November, producing a large number of very small flowers, grouped into spirals.

• What is carob?

Carob is a fruit with a long pod, which is green while growing and dark brown once ripe. The pulp of the pod is toasted and ground to produce carob flour, which has long been part of the Mediterranean diet.

• What are the benefits of carob?

Carob is rich in anti-oxidants and it is a source of vitamins A, B1 and B2, magnesium and calcium. It contains naturally occurring sugars but it is a food with a low calorie content owing to the small amount of fat and the large quantity of natural fibre. Carob flour is frequently used these days in a range of recipes as a healthy option, given that it only contains 38 calories per soup spoon.

• How to store Carob World products?

The products should be stored in a cool, dry place.

• How long is the expiry period for Carob World products?

Carob World products have an expiry period of 12 months, provided the storage conditions are adhered to.

• Do Carob World products contain gluten?

Carob World products do not contain gluten.

• Are Carob World products rich in fibre?

All Carob World products have a high fibre content. They also have a very low salt content.

• What are the benefits of Carob World products?

All the Mediterranean Temptations bars and the spread with milk and almonds are sources of calcium and potassium.

Technical problems

• Why am I unable to start a session?

To start a session, users need to be registered. If you have not registered yet, you can do so at "Start Session" on the main page, followed by "Register here". Please check too that you are using the correct registered e-mail address and the corresponding password. If you have already registered and cannot enter the site, you should clear the cache memory and the cookies on your browser. You can also contact us using the e-mail address: store@carobworld.com.

• Why am I unable to register?

Please check that you have completed all the compulsory fields; if this does not work, clear the cache memory and the cookies on your browser. If you have already registered on our portal, you will not be able to register again with the same fiscal number.

• How can I recover my password?

If you have forgotten your password, you should use the option "Forgot password", which can be accessed by clicking on "Start session" on the main page. You will be sent an e-mail with instructions.

• How can I change my e-mail address and personal details?

After logging in, you can access "My Data" by clicking on your name at the top of the opening page. Here you can consult and/or change your details, as well as alter your password. You can also do so by sending an e-mail to store@carobworld.com.

• I received an error message when navigating on your site. What should I do?

If you receive an error message, please contact Carob World using the e-mail address store@carobworld.com.

How to place an order

• Is online shopping secure?

When you make a purchase online, you must always check that the address of the page you are on starts with "https" (HyperText Transfer Protocol Secure). This guarantees that the exchange of information is encrypted using Secure Sockets Layer (SSL). In addition, Carob World does not store the information from any type of payment made online.

• I am having a problem placing an order. Can you help me please?

We will be delighted to help you. You can contact us by e-mail (store@carobworld.com), by telephone (+351 289 112 327), or by post to: EN125 - RIO SECO, Caixa Postal 200-B, 8005-528 FARO, PORTUGAL.

•Can I change or cancel my order once it has been confirmed?

After the order has been confirmed, it cannot be changed. The only possibility is to cancel the order before payment is made. For any other questions concerning your orders, you can always contact us by e-mail: store@carobworld.com.

• Is it possible to make a purchase online and collect it at a physical location?

This is not possible at the moment.

•What forms of payment are possible?

At present, we accept payment online by bank card (visa, mastercard, and others) and by Paypal.

• How can I obtain an invoice for my order?

After your order has been confirmed and the corresponding payment has been made, it will be processed. As soon as it is ready to send, you will receive an e-mail with the confirmation of the order, including the invoice and the reference to be able to track your order.

•How long does delivery take?

Orders are dispatched up to 48 hours after confirmation of payment (working days), unless a product is temporarily out of stock.