Terms and Conditions


1. Applicability of the General Sales Conditions

1.1 Each order made from Carob World Portugal, Lda, "Carob World" for short, via Internet shall be governed by the present General Sales Conditions. They shall be applied to the exclusion of all other conditions. When you place an order, you recognize that you have read, understood and accepted, without reservation, the present General Sales Conditions.

1.2 Upon using this website you have accepted and agree to be bound by our Terms of Usage and Internet Privacy Policy. Carob World invites you to carefully read the content of this Policy before using the services supplied on this website.

1.3 Carob World reserves the right to, at any time, change the General Sales Conditions by publishing a newly dated version on this website. When you make an order after Carob World has published the new version of its General Sales Conditions, you agree to be bound by the updated version.

1.4. Some services available on this website are rendered by third party companies, namely for the transport of the acquired goods.


2. Registration

2.1 When you register on this website you must ensure that the obligatory information that is supplied is correct and complete.

2.2 We ask that you inform Carob World of any changes to your address or of any other relevant changes and that you update your personal information on this website as soon as possible.


3. Password

3.1 When you register to use this website you will be asked to create a password. You must keep it strictly confidential and refrain from revealing or sharing it with third parties.

3.2 You shall be entirely responsible for using your password and for all orders made with it, even those made without your knowledge.

3.3 If you know or suspect that someone has gained access to know your password or has used it, you must immediately inform Carob World by calling 00 351 289 112 327.


4. Orders

4.1 When you place an order through the website, you are making a proposal to purchase the products you have selected under these General Sales Conditions.

4.2 Carob World offers its products via this website within the limits of its existing stocks.


5. Order Confirmations

5.1 The order that you make via this website does not constitute a binding contract until Carob World sends the respective confirmation via e-mail.

5.2 Carob World reserves the right to refuse orders, namely in situations where there is reason to suspect fraud.

5.3 The information registered by Carob World constitutes absolute proof that the order was made and the transaction completed. The information recorded by the payment system constitutes absolute proof of the financial transactions that were made.


6. Prices

6.1 The prices indicated for the items that you select are shown on this website on the date when the purchase is made and they include VAT at the legally applicable rate, but they exclude shipping and transport costs that will be indicated before the order is confirmed. These costs shall be calculated in accordance with the volume of the order, distance and the chosen method of delivery.

6.2 Carob World reserves the right to change its prices and shipping charges at any time or cancel a contract if there are typographical, printing or calculation errors.


7. Payment

7.1 The stated prices include VAT at the legally applicable rate and, unless previously agreed otherwise between the parties, no discounts shall be granted.

7.2 Payment can be made using debit card, credit card or PayPal.


8. Delivery

8.1 Orders are dispatched up to 48 hours after confirmation of payment (working days), unless a product is temporarily out of stock.

8.2 Following shipment, electronic communication shall be sent with information regarding the order so that it can be tracked and traced.


9. Verification of the Merchandise

9.1 You are responsible for verifying the quantity and state of the merchandise upon delivery.

9.2 If you detect any damage or missing items you must file a complaint with the carrier and inform Carob World within the 7 days subsequent to delivery. Under such circumstances Carob World shall supply you with identical replacement merchandise


10 Liability Limitation

10.1 The texts and photographs that illustrate and describe the products on this website are not contractual and are merely of a informative nature. Carob World shall not be responsible for any errors or omissions in the photographs or texts shown on this website.

10.2 Without limiting the scope of these General Sales Conditions and in so far as what is permitted under applicable legislation, no claim of any nature, whether due to the products that are delivered or lack of delivery thereof, or of any other nature shall be greater in value than the purchase price of the products for which damages are claimed.

10.3 Under no circumstance may Carob World be held liable for any indirect, accidental or consequential damages of any nature (even if the occurrence of such damage was known to Carob World or the latter could have had knowledge thereof), that could be linked to its products or their usage or sale or to the usage of this website.

10.4 Any liability for any losses or damages that the client may incur as a result of violation of the present General Sales Conditions shall be expressly excluded.

10.5 The Client, upon completion of the online purchase procedure, states that he or she has read and understood the information regarding ingredients and allergens.


11. Contacting Carob World

If you have any doubts or complaints, contact Carob World using the contact forms available here or you can call Carob World at 00351 289 112 327, or at the address indicated below:

Carob World Portugal, Lda

Estrada Nacional 125-Sitio do Rio Seco

Cx.Postal 200B

8005-528 Faro


12. Force Majeure

12.1 Carob World shall undertake all reasonable all efforts to comply with its obligations; however, Carob World shall not be held liable for any delays or failure to deliver the merchandise due to circumstances that are beyond its control. Such circumstances shall include strikes, wars, natural catastrophes or any other catastrophes that may hinder production, transport or delivery of the products.


13. Applicable Legislation and Legal Venue

13.1 The present General Sales Conditions are governed by Portuguese law and the parties agree that Portuguese courts shall have exclusive jurisdiction over all legal disputes.